Extremely poor customer service at this Zales location (Monroeville Mall). THEY placed an order for me (in-store) and I NEVER received it!! That was over a year ago. I just went ahead and ordered it from home and got it delivered to my door in 3 days.
Stopped to get my engagement ring cleaned noticed they were busy and offered to drop it off and pick it up later like I have done at other zales. They woman behind the counter yelled at me saying that she's too busy and she won't let me leave my ring. There was definitely a more professional way to handle that. I won't be back to get my ring cleaned there any more.
Opened a charge card...purchased a 400.00 bracelet. I had 1 payment left. I tore my Achilles tendon and could not work. Explained that to them. They HARASSED the DAYLIGHTS out of me. I have approximately 22 other cards, and decent credit. I offered to have my Dr's and surgeon fax medical records just so they could see. NOPE...after I paid them off, they had the nerve to call and ask me about did I want to open my card back up....HE'LL NO! Love Jareds and Zale WAYYYYY better!
Zales is a US Jewelry Store based in Monroeville, Pennsylvania. Zales is located at 200 Mall Cir Dr Suite 122, Monroeville, PA 15146, USA.
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