I wish I could give this store less than 1 star. Delivery was 5 hours late. I scheduled this weeks in advance to avoid this problem. Then they show up with incomplete furniture. They are missing pieces of the set. I have half a love seat. The drivers put my wife on the phone with corporate and then drive away. I called corporate to see what could be done and you can't reach anyone on the customer service line. It is all automated answers. I called the monroeville store who still won't deliver my final pieces until 3 days from now which is a huge inconvenience. I finally had someone from corporate customer care call me after I complained on twitter. Still no resolution. The worst part is no one seemed to care. I am only one person but I will never ever shop here again. You get what you pay for. Cheap service and cheap employees.
The two men that came to my home we’re very professional and set up my chair pretty quickly. One was from Cuba and the other was from the Dominican. They were hilarious and funny and didn’t mind the cold weather. The sales people at Bob’s furniture were very pleasant and kind. I would recommend anybody going to hear over any other store
Pedro M. was an AwEsOmE salesman! He listened to exactly what we wanted, configuring the Dawson sectional just the way we wanted to fit in our family room. The prices at Bob's are GREAT and we're even going to get our new furniture before Christmas!!
Would like to share that sales associate Jennifer Erskine helped us patiently with our furniture buying. Not all sales associate will have the same customer handling skills and that made us take out time to write about people like Jennifer Erskine. We have been purschasing from Bobs furniture and very satisfied with the sturdy quality items and delivery and assembly service is great. Budget friendly quality workmanship home setup !!!
I read the multiple reviews for this place and decided I would just find out for myself. The instant I walked in the door I was greeted by 6 different sales reps! Yes, it is probably to make a sale but still! Great customer service! Everyone was very friendly. I bought a wonderful couch that is great quality that other stores are trying to charge DOUBLE the price for!! Wonderful. I loved my experience. It isn't delivered yet, but I guarantee it'll go great, and if it doesn't, Bob's guarantee is to make sure it goes right!! 5+ stars!!!
Bob S Discount Furniture is a US Furniture Store based in Monroeville, Pennsylvania. Bob S Discount Furniture is located at 3619 William Penn Hwy, Monroeville, PA 15146, USA.
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